Support
We're here to help with your account, The Hive, or anything else on ZZIVE.
Contact us
The fastest way: open a request in Help & support (in the app: Settings → Help & support). You can reply there and we notify you by email. No account needed.
For any question, issue, or feedback — account access, identity verification, Nectar rewards, The Hive marketplace, or reporting a problem — email us directly at legal@zzive.com. We read every message and typically respond within a few business days.
Common questions
I can't sign in to my account.
Use "Forgot password?" on the sign-in screen to reset it. If you're still stuck, email us with the address on your account and we'll help.
How does identity verification work?
ZZIVE uses a trusted third-party provider to confirm you're a real, unique person before you can spend Nectar in The Hive. You'll never need to verify to earn Nectar — only to spend it.
I want to delete my account or my data.
You can delete your account right in the app, or see how to delete your account and data for the steps and what is kept. You can also email us at the address above.
I have a problem with an order in The Hive.
Open the order in the app and use "Report a problem" — our team reviews every dispute. You can also email us directly.
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